Sunday, December 6, 2009

Walking in a Winter Wonderland

I'm so happy it finally snowed. For some reason, I feel like the cold is more tolerable if there's snow on the ground. Plus, as "TAMN" as this might sound: I love sweaters and boots. Really, I do. I'm even considering doing something that I thought I'd never do. That's right, I'm shopping for skinny jeans to wear under my boots. Yikes. Anyway, now that I've got that out of the way I'm going to rant and rave a little bit. Stop reading now if you don't want to see my negativity.

I love the cold, but I don't love what it does to my husband. He already has bone and joint issues, and the cold just makes them worse. Around the time it got really cold (right after Thanksgiving) his back got really bad. We think it's a herniated disk causing some sciatic nerve pain down his leg and his right foot to go numb. I sent him to a doctor last month for back pain. They took x-rays and ran some blood work, but those tests didn't show anything. Anyway, the doctor told Steve that if the pain got worse to call him and they'd set up an MRI. So, last week we called. When we didn't hear back we called again. We finally got someone on the phone and they told us they'd set up the appointment and call us back. After 3 days of hearing nothing we called again. Again, we were told that they'd call us back. Finally, 3 hours later, we get a phone call saying that they've set up an MRI appointment. Did we get any further instructions than that? Nope. Just "show up". I'm not sure I want him to go. I think they'll do the MRI and we'll never hear back from his doctor. So, I'm currently "doctor shopping" at TOSH for him to see if we can find an orthopedic specialist that won't jerk us around.

Speaking of being jerked around: I hate FedEx. On Black Friday I took advantage of an online sale (half off clearance, $25 off any order of $75 or more, and free shipping). I completed my order, and over the subsequent days I followed my package's progress on the FedEx tracking website. Well, the following Tuesday Steve and I were both at home. I was napping and he was watching a little tv. When I woke up from my nap I checked on the package again to see that it had been delivered at 3 pm. I opened the door to check, and lo and behold, no package. I decided to give them 24 hours to prove me wrong. Well, the next day, still no package. I called the customer service line and they said that they'd send the driver out to talk with me the next day. So, the driver shows up. First of all, he hardly spoke any English at all. I know, I shouldn't judge, but if you work in a customer service profession you should be able to communicate with your customers. Anyway, he very rudely told me, "Ask them." Pointing to the front door of the neighbors across the hall. Then he walked away. Well, considering I was in my sweats, I sent Steve over to ask the neighbors. They hadn't seen the package.
I called FedEx again the next day and was told that if the driver had checked in with me it was no longer FedEx's problem, and I'd have to call Torrid and see if I could get a refund from them. Really, FedEx? It's my problem that you lost my package? You really think Torrid is going to give me a refund on a package that you show has been delivered? I don't think so. I think that you are delusional, rude, and horrible to your customers. Never again will I choose to ship with you.

So, basically, the last two weeks have consisted of:
1. A lot of unanswered questions.
2. Horrible customer service.
3. Rude people

Happy freaking December.

2 comments:

NYCRN said...

Hi and Merry Christmas...
I've been to Salt lake City and found it to be the cleanest city in the United States. It's beautiful. Thanks for your comments, I look forward to your visits.

Lena said...

I am so sorry Annie. I really hate that people try to pass the buck, and that no one will take responsibilty for their actions. I hope you get your package soon! I love Torrid by the way. Great stuff.

Also, I hate to admit it, but I have been thinking of getting some skinny jeans for my boots too. My normal flare jeans just don't fit in them like I would like.

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